Citizen Power - Customer Assistance Programs

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Citizen Power 2121 Murray Ave Pittsburgh, PA 15217 (412) 421-6072 (412) 421-6162 Fax info@citizenpower.com	Customer Assistance Programs Customer Assistance Programs (CAP) are required by state regulations and are established by utility companies to assist customers who are having problems making their payments, or are in need of emergency financial assistance to prevent service termination. If you are a CAP participant, you will not lose your assistance if you switch to another supplier. The programs differ from one utility to the next. Some are more comprehensive than others. For instance, Allegheny Energy offers emergency grants through the $1 Energy Fund, payment plans for seniors, weatherization and usage reduction programs. First Energy, on the other hand, only has an emergency payment plan (PIP). This is also true for their subsidiary in Pennsylvania, Penn Power. Duquesne Light offers services across the board, and has been held up as a model for its assistance to seniors and its comprehensive usage reduction program. The gas companies have also put similar programs in place. Dominion East Ohio and Dominion Peoples offer a full spectrum of options in their payment assistance plans. Equitable Gas has payment plans as well as usage reduction options. Columbia Gas has a comprehensive offering of programs for seniors, low-income, payment troubled, and regular customers? CITIZEN POWER provides some basic information below about the various CAPs in the region. For more information, click on the links below to find out what CAPs your utility offers and the eligibility requirements. Penn Power, Dominion East Ohio, and First Energy Dominion Peoples Columbia Gas Equitable Gas Assistance Programs ALLEGHENY POWER UNIVERSAL SERVICES CALL: 1-800-207-1250 DUQUESNE LIGHT COMPANY UNIVERSAL SERVICE PROGRAMS CALL 1-888-393-7600 Home \| Search \| Feedback \| Links

Citizen Power
2121 Murray Ave
Pittsburgh, PA 15217
(412) 421-6072
(412) 421-6162 Fax
info@citizenpower.com

Customer Assistance Programs

Customer Assistance Programs (CAP) are required by state regulations and are established by utility companies to assist customers who are having problems making their payments, or are in need of emergency financial assistance to prevent service termination. If you are a CAP participant, you will not lose your assistance if you switch to another supplier.
The programs differ from one utility to the next. Some are more comprehensive than others. For instance, Allegheny Energy offers emergency grants through the $1 Energy Fund, payment plans for seniors, weatherization and usage reduction programs. First Energy, on the other hand, only has an emergency payment plan (PIP). This is also true for their subsidiary in Pennsylvania, Penn Power. Duquesne Light offers services across the board, and has been held up as a model for its assistance to seniors and its comprehensive usage reduction program.
The gas companies have also put similar programs in place. Dominion East Ohio and Dominion Peoples offer a full spectrum of options in their payment assistance plans. Equitable Gas has payment plans as well as usage reduction options. Columbia Gas has a comprehensive offering of programs for seniors, low-income, payment troubled, and regular customers?
CITIZEN POWER provides some basic information below about the various CAPs in the region. For more information, click on the links below to find out what CAPs your utility offers and the eligibility requirements.
Penn Power, Dominion East Ohio, and First Energy
Dominion Peoples
Columbia Gas
Equitable Gas Assistance Programs
ALLEGHENY POWER UNIVERSAL SERVICES
CALL: 1-800-207-1250
DUQUESNE LIGHT COMPANY UNIVERSAL SERVICE PROGRAMS
CALL 1-888-393-7600

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